JobSilo Terms and Conditions

Last updated October 13, 2026. These Terms take effect on that date for new accounts. If you accepted an earlier version, material changes take effect 30 days after we notify you.

Automatic renewal. JobSilo subscriptions renew automatically every month, and we charge your payment method each month until you cancel. You can cancel online at any time at jobsilo.app/billing. See Section 4.

Arbitration. Section 21 requires individual arbitration in Manatee County, Florida, and waives class actions. You can opt out within 30 days.

These Terms and Conditions (the "Terms," also called our Terms of Service) include the JobSilo End User License Agreement (jobsilo.app/eula), the Privacy Policy (jobsilo.app/privacy), and the SMS Terms (jobsilo.app/sms).

1. The agreement

1.1 These Terms are a contract between you and Silo Surgo LLC, a Florida limited liability company (Florida document L26000488499), 12606 Halfmoon Lake Terrace, Bradenton, FL 34211 ("Silo Surgo," "we," "us"). They cover the JobSilo apps for iPhone and Mac (including the App Clip, Siri and Shortcuts features, and widgets), jobsilo.app, and related services (together, "JobSilo").

1.2 You accept these Terms when you check the box at sign-up, subscribe, or use JobSilo. If you use JobSilo for a business, you accept these Terms for that business (your "Shop") and confirm you have authority to do so, and "you" includes the Shop.

1.3 App Store seller name. Until our Apple developer account moves to Silo Surgo LLC, the App Store may list Hugo E. Lemmen, Manager, Silo Surgo LLC, as the seller or developer. He distributes JobSilo on our behalf. Silo Surgo LLC is always the licensor of JobSilo and the party to these Terms.

2. Who can use JobSilo

2.1 JobSilo is a business tool for trade contractors. You must be at least 18 and use it for your trade or business.

2.2 JobSilo is offered only in the United States, to businesses located in the United States, and is priced and billed in US dollars.

3. Accounts and teams

3.1 Your login. Keep your password, passkey, and devices secure. You are responsible for activity under your account and your team's accounts. Tell us at once at support@jobsilo.app if you think an account has been compromised.

3.2 Owner and roles. The owner controls the Shop's company workspace, its members and their roles (such as manager, finance, and technician), its subscription, export, and deletion. Each plan allows a set number of people.

3.3 Ownership transfer. The app cannot transfer ownership. To transfer it, the owner writes to support@jobsilo.app with the new owner's email before deleting anything. The new owner must already be on the team. We verify the request before we transfer ownership. If there is a dispute over who controls a Shop's account, we may ask for documents that show who is entitled to it, such as a business license or government ID, and we may suspend the account until the dispute is resolved.

3.4 Owner deletion. If the owner deletes their account, the company and all its data are deleted, as described in the Privacy Policy.

3.5 Keep the information about you and your Shop accurate and up to date.

3.6 Your team. The Shop is responsible for its team members' use of JobSilo and for any breach of these Terms by them. Each team member is also bound by these Terms.

4. Subscriptions, automatic renewal, and cancellation

4.1 Where we sell. Subscriptions are sold on jobsilo.app through Stripe, to businesses in the United States only, and are priced and billed in US dollars. Prices exclude taxes unless stated.

4.2 Plans. All current plans are monthly subscriptions that include the iPhone and Mac apps for each person:

The plan, price, billing period, first charge date, and cancellation method shown at checkout, right next to the button you use to subscribe, are the terms of your subscription. If they differ from this table, the checkout terms control.

4.3 Automatic renewal. Your subscription continues and renews automatically at the end of each monthly billing period, at the price shown at checkout (or a later price we have notified you of under Section 4.8), and you authorize us, through Stripe, to charge your payment method each month until you cancel.

4.4 First charge. On the Operator and Crew plans, your first charge is 7 days after sign-up. We show the first charge date and the price before you subscribe. You will be charged the plan price on that date, and every month after that, unless you cancel. If you cancel before the first charge date, you will not be charged. On the Shop and Company plans, your first charge is at sign-up.

4.5 Your consent and our acknowledgment. Before we charge you, we ask for your express, affirmative consent to the automatic renewal terms, separately from your agreement to these Terms, using a box that is not checked in advance. After you subscribe, we email you an acknowledgment you can keep. It states the plan, price, billing frequency, first charge date, that the subscription renews until you cancel, and how to cancel. We keep a record of your consent for at least 3 years, or 1 year after your subscription ends, whichever is longer.

4.6 How to cancel. You can cancel online at any time, the same way you signed up:

• Go to jobsilo.app/billing ("Manage billing"), enter the email you used to subscribe, and open the link we email you. Stripe's billing portal then lets you cancel your subscription, update your payment method, or view invoices.
• Or email support@jobsilo.app from your billing email with the subject "Cancel my subscription." We will cancel it and confirm by email.

You never need to call us or talk to anyone to cancel. If we show you an offer when you cancel, we will show a "Click to cancel" button at the same time, and using it cancels your subscription right away. We confirm every cancellation by email.

Canceling stops the next renewal. Your access continues until the end of the period you have paid for. Deleting the owner account cancels the subscription immediately (Section 3.4).

4.7 Reminders. At least once a year, we email you a reminder that states your plan, how often and how much you are charged, and how to cancel. We sell monthly plans only. If we ever offer a plan with a term of 12 months or longer, we will email you a renewal notice 30 to 40 days before each renewal, or within any different window your state's law requires.

4.8 Price and term changes. We will email you at least 7 days, and no more than 30 days, before a price increase or other material change to your subscription terms takes effect, with the new terms and how to cancel. If you do not want the change, cancel before it takes effect.

4.9 Refunds. Subscription fees are not refunded, including for partial periods, unused seats, or downgrades, except where the law requires or as stated here. If we charged you in error, tell us at support@jobsilo.app within 60 days and we will refund the incorrect charge. If we end JobSilo as a whole, we will refund any prepaid fees for the unused period.

4.10 Failed payments. If a payment fails, we may suspend paid features until it is fixed. If we have to collect an overdue amount, you also owe our reasonable costs of collection, including attorneys' fees, where the law allows.

4.11 No in-app purchase. The apps do not sell subscriptions. You subscribe on jobsilo.app and sign in to the apps with that account.

4.12 State automatic renewal laws. This Section 4 applies to every subscriber, including sole proprietors. If your state's automatic renewal law gives you more protection, that law applies.

5. Your data

5.1 You own your data. You own the content you and your team put into JobSilo, including customer records, quotes, invoices, photos, notes, and trips ("Shop Data"). We claim no ownership of it.

5.2 Our permission to use it. You give us permission to host, copy, process, transmit, and display Shop Data only to provide, secure, and support JobSilo for you, as described in the Privacy Policy, and as the law requires. We do not sell Shop Data or use your customers' information for our own marketing.

5.3 Export. The owner can export the company's data from the app at any time. Export before you delete; deletion is permanent after the period described in the Privacy Policy.

5.4 Your responsibility. You are responsible for Shop Data and for having the right to put it into JobSilo. That includes giving your customers and team any notices, and getting any consents, the law requires for you to collect their information and contact them.

6. Personal data we process for you

When we process personal information in Shop Data, you are the business (or "controller") and we are your service provider (or "processor"). We will:

• process it only to provide JobSilo to you, under your instructions given through the app and these Terms;
• not sell it, share it for cross-context behavioral advertising, or use, keep, or disclose it for any other purpose, or outside our direct business relationship with you;
• not combine it with personal information we get from others, except as the law allows for providing JobSilo;
• protect it with reasonable security, require our subprocessors (listed in the Privacy Policy) to do the same, and tell you before we add a new subprocessor by updating that list;
• help you respond to your customers' privacy requests, and pass any request we receive to you;
• tell you if we can no longer meet our obligations under applicable privacy law, in which case you may take reasonable steps to stop unauthorized use;
• notify you without undue delay of a security breach affecting it; and
• delete it when you delete your company, on the timeline in the Privacy Policy, unless the law requires us to keep it.

We certify that we understand and will comply with these restrictions.

7. Quotes, signatures, and contracts

7.1 JobSilo is a software tool. Any quote, contract, or job is solely between you and your customer. We are not a party to it, and we are not your agent, contractor, or guarantor.

7.2 You are solely responsible for your work, prices, quotes, warranties, permits, licenses, insurance, safety, and taxes, and for every notice the law requires in your trade or location, such as license numbers, cancellation rights, and lien notices. Put those in your quote's notices section.

7.3 Customer e-signatures use the consent screen we provide. Do not change it or work around it. Give customers paper copies when they ask. You decide whether an e-signature record meets the legal requirements for your type of contract.

7.4 Complaints from your customers about your work or payments are yours to handle. If a customer contacts us, we may refer them to you.

8. Customer payments and Stripe

8.1 Your own Stripe account. Customer payments, whether from a quote, the App Clip, or a payment link, are processed by Stripe on a Stripe account in your Shop's name. You can connect that account to JobSilo through Stripe Connect, or paste a Stripe Payment Link from it. When you connect, you open or link a standard Stripe account directly with Stripe and accept the Stripe Services Agreement (stripe.com/legal/ssa), including the Stripe Connected Account Agreement (stripe.com/legal/connect-account). Charges are made directly on your account; we take no fee from them and never route them through our Stripe account. You must keep your account in good standing and meet Stripe's requirements, including identity checks and the card network rules. Your relationship with Stripe is governed by your agreement with Stripe, not by these Terms. By connecting, you authorize us to create checkout pages and read payment and account status on your account through Stripe's API.

8.2 We are not a payment provider. We are not a bank, money transmitter, payment processor, payment facilitator, or merchant of record for your sales, and we never hold your customers' funds. You are the merchant. Refunds, chargebacks, disputes, fees, payouts, and reserves are between you, your customer, and Stripe. Stripe's fees are charged by Stripe.

8.3 What we receive. We receive the payment status, amount, and the quote it pays, and, for a connected account, its account ID and whether it can accept charges and payouts, to keep your records up to date. Payment status in JobSilo is for convenience. Check your Stripe dashboard for the authoritative record.

9. Texts and emails to your customers

9.1 You are the sender. JobSilo prepares texts and emails to your customers, and you send them from your own phone, your own email account, or, for texts, your own Twilio account connected in the app. Your Twilio credentials stay in your device's Keychain, and the app sends each text from your device to Twilio. You are the sender and responsible for the content, for who receives it, and for your Twilio account.

9.2 Consent and the law. You control the content, timing, and recipients of every text and email you send with JobSilo. Before you text anyone, you must have the consent the law requires, and you must keep records of that consent. You are solely responsible for complying with all laws and rules that apply to your calls, texts, and emails, including the Telephone Consumer Protection Act, the CAN-SPAM Act, Florida's Telephone Solicitation Act and similar state laws, do-not-call rules, permitted contact times, and carrier and CTIA messaging rules. Texts through JobSilo must relate to the customer's job, such as quote links, "on the way" messages, and receipts. Do not use JobSilo for marketing or promotional texts.

9.3 Opt-outs. You must honor STOP and other opt-out requests, keep opt-out handling turned on in your Twilio account, and not try to get around an opt-out or text an opted-out number again without new consent. Consent to receive texts is never a condition of buying anything from Silo Surgo LLC.

9.4 Carrier requirements. If you text through Twilio, you are responsible for registering your business and number as carriers require (such as A2P 10DLC). We may disable the messaging feature for your account if we reasonably believe your texts break the law, carrier rules, or these Terms. Message and data rates may apply to recipients. The SMS Terms at jobsilo.app/sms describe the program for recipients.

10. Drives, location, and your team

10.1 Drives (Auto Mileage) uses each person's iPhone location, including in the background, while that person has it turned on. Each saved trip's start and end points, distance, and driver name sync to your company records, where people with access can see them.

10.2 If your team members use Drives or location-tagged photos, you are responsible for giving them any notice, and getting any consent, the law requires for collecting their location, including any employee-monitoring notice your state requires.

11. AI, suggestions, and calculations

JobSilo uses Apple's on-device models to suggest prices, schedules, and text. Suggestions, mileage figures, weather, insights, and other calculations can be wrong. You review and confirm everything before you send or rely on it. They are not legal, tax, accounting, engineering, or safety advice. Check mileage and financial figures before using them for tax or business records.

12. Acceptable use

Do not:

• break the law or infringe anyone's rights, including privacy rights;
• send spam, marketing texts, or messages without the consent the law requires;
• upload malware, or content that is unlawful, harassing, or deceptive;
• access accounts, systems, or data that are not yours, or probe, scan, overload, or attack JobSilo;
• use bots or scrapers, other than features we provide;
• reverse engineer, copy, or resell JobSilo, except where the law allows;
• use JobSilo to collect money you are not owed, or to process payments for anyone other than your own Shop; or
• use JobSilo to build a competing product;
• impersonate anyone, or misrepresent your business or your connection to anyone;
• get around any security, access, or usage limit, or share logins between people;
• upload financial account or card numbers, Social Security numbers, health information, or other sensitive information that a feature does not ask for; or
• help or allow anyone else to do any of these things.

We may remove content, and suspend or end accounts, that break this Section or put others or JobSilo at risk.

13. Our property

We and our licensors own JobSilo, including its software, design, and brand. While your subscription is active and you follow these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to use JobSilo for your Shop's internal business. For the apps, this license covers Apple-branded devices you own or control, as permitted by Apple's Usage Rules. If you send us feedback or suggestions, you grant us a perpetual, irrevocable, royalty-free license to use them for any purpose, without payment or obligation to you.

14. Third-party services

JobSilo relies on others, including Apple, Stripe, Resend, Cloudflare, Neon, and Open-Meteo, and services you connect yourself, such as Twilio. Their terms may also apply, and your dealings with a service you connect are between you and that provider. We do not control and are not responsible for third-party services, their availability, or how they handle your data. We may stop supporting a third-party service at any time.

15. Changes to JobSilo and to these Terms

15.1 We may change features. If we remove a core feature you pay for, we will tell you in advance, and you may cancel.

15.2 If we make a material change to these Terms, we will give account holders at least 30 days' notice by email or in the app. Changes take effect immediately for new accounts. Changes to prices and subscription terms follow Section 4.8. Continued use after the effective date means you accept the change. If you do not accept it, cancel before then.

15.3 Beta features. We may offer features marked beta, preview, or early access. They are provided "as is," may contain errors, may lose data, may change or end at any time without notice, and are not covered by any commitment in these Terms. Use them at your own risk.

16. Suspension and termination

16.1 You may stop using JobSilo and delete your account at any time.

16.2 We may suspend or end your access for a breach of these Terms, non-payment, fraud or illegal activity, abuse of our staff, a request from law enforcement, or a legal or security risk. Where practical, we will give notice and a chance to fix the problem and to export your data. We are not liable to you for a suspension or termination made under this Section.

16.3 After termination, deletion follows the Privacy Policy. Sections 5, 6, 7, 8.2, 9, 10.2, 13 (ownership and feedback), and 17 to 28, any amounts you owe, and any other terms that by their nature should survive, survive termination.

17. Disclaimers

TO THE FULLEST EXTENT THE LAW ALLOWS, JOBSILO IS PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, ACCURACY, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT JOBSILO WILL BE UNINTERRUPTED OR ERROR-FREE, THAT SUGGESTIONS OR CALCULATIONS ARE CORRECT, THAT DATA WILL NEVER BE LOST, OR THAT ANY CUSTOMER WILL SIGN OR PAY. NO ADVICE OR INFORMATION YOU GET FROM US CREATES A WARRANTY NOT STATED IN THESE TERMS. KEEP YOUR OWN EXPORTS.

18. Limitation of liability

TO THE FULLEST EXTENT THE LAW ALLOWS:

(a) WE ARE NOT LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, DATA, OR GOODWILL, EVEN IF WE WERE TOLD THEY WERE POSSIBLE; AND

(b) OUR TOTAL LIABILITY FOR ALL CLAIMS RELATING TO JOBSILO IS LIMITED TO THE GREATER OF THE AMOUNT YOU PAID US IN THE 12 MONTHS BEFORE THE CLAIM AROSE OR US $100.

These limits apply to every legal theory, including contract, tort (including negligence), and statute, even if a remedy fails of its essential purpose. They are an essential part of the bargain between you and us. Some states do not allow the exclusion or limitation of certain damages, so some of these limits may not apply to you; in that case they apply to the fullest extent the law allows.

If you are located in New Jersey, Sections 17, 18, and 19 are intended to be only as broad as New Jersey law permits. If any part of them is invalid under New Jersey law, the rest still applies.

19. Indemnity

To the fullest extent the law allows, you will defend, indemnify, and hold harmless Silo Surgo LLC and its members, managers, employees, contractors, and agents against all third-party claims, and the resulting losses, damages, fines, and costs (including reasonable attorneys' fees), arising from: your work or dealings with your customers; your quotes, contracts, and payments; texts and emails sent at your direction, including claims under the TCPA or similar laws; location data of your team; Shop Data; third-party services you connect, such as Stripe and Twilio; your team members' use of JobSilo; or your breach of these Terms or the law.

We will tell you about a claim we ask you to cover. We may take over the defense and control of the claim at our own cost, and you will cooperate with us. You may not settle a claim against us without our written consent.

20. Florida law

Florida law governs these Terms, without regard to conflict-of-laws rules. The Federal Arbitration Act governs Section 21.

21. Disputes and arbitration

21.1 Notice of dispute first. Before starting arbitration, the side with the claim must send the other a written notice of dispute that describes the claim and the relief wanted. Send notices to us by email to support@jobsilo.app and by mail to Silo Surgo LLC, 12606 Halfmoon Lake Terrace, Bradenton, FL 34211. We will send notices to your account email. If we do not resolve the dispute within 60 days after the notice is received, either side may start arbitration. Settlement offers are not disclosed to the arbitrator until after the award.

21.2 Arbitration. Any dispute arising out of or relating to these Terms or JobSilo that is not resolved goes to binding individual arbitration administered by the American Arbitration Association under its Commercial Arbitration Rules, before one arbitrator, seated in Manatee County, Florida. Hearings may be held by video. The arbitrator decides all questions about the scope, interpretation, and enforceability of this Section 21, except as stated in Section 21.4. The arbitrator may award the same individual relief a court could and will issue a written, reasoned decision. Arbitration fees are paid as the AAA's rules provide. Judgment on the award may be entered in any court with jurisdiction.

21.3 Exceptions. Either side may bring an individual claim in small claims court, or ask a court to stop infringement or misuse of intellectual property.

21.4 No class actions. Claims are brought only individually, not as a class, collective, or representative action, in arbitration or in court. Unless both sides agree, the arbitrator may not consolidate or join the claims of more than one person or business, or preside over any consolidated, class, or representative proceeding, and may award relief only to the individual party seeking it. If a court decides this waiver is unenforceable for a claim, that claim goes to court, not arbitration, and the rest still goes to arbitration. A court, not the arbitrator, decides whether this Section 21.4 is enforceable.

21.5 Courts and jury waiver. Any claim that goes to court is brought only in the state courts in Manatee County, Florida, or the federal court for the district that includes Manatee County. You and we consent to those courts and waive any right to a jury trial.

21.6 Opt out. You may opt out of arbitration within 30 days of first accepting these Terms by sending written notice by email to support@jobsilo.app (subject "Arbitration opt-out") and by mail to Silo Surgo LLC, 12606 Halfmoon Lake Terrace, Bradenton, FL 34211. The notice must include your name, your Shop's name, your account email, and a clear statement that you want to opt out of arbitration. Opting out does not affect the rest of these Terms.

21.7 Time limit. Where the law allows, a claim must be brought within one year after it arises, or it is permanently barred.

21.8 Changes to this Section. If we make a material change to this Section 21, you may reject it by writing to support@jobsilo.app within 30 days after the change takes effect. If you do, this Section 21 as it read before the change continues to apply to you.

21.9 Confidentiality. The arbitration, and any award, are confidential, except as needed to enforce the award or as the law requires.

21.10 Survival. This Section 21 survives the end of your account and these Terms.

22. Quote page visitors

If you only view, sign, or pay a quote at jobsilo.app/q or in the App Clip, your agreement for the work is with the business that sent it, not with us. Your use of the page is subject to Sections 12, 17, 18, 20, and 21. Questions about the work or a payment go to that business. Silo Surgo LLC is not a party to that sale.

23. Apple

If you got JobSilo from the App Store, the JobSilo End User License Agreement (jobsilo.app/eula) applies, including the Apple terms in it. Apple is not responsible for JobSilo or its support.

24. General

24.1 Entire agreement. These Terms, the EULA, the SMS Terms, and the Privacy Policy are the entire agreement between you and us about JobSilo, and they replace any earlier agreement or statement on that subject. Terms in any purchase order or other document you send us do not apply.

24.2 Severability. If a court finds any part of these Terms unenforceable, that part is enforced to the fullest extent allowed, and the rest of these Terms still applies.

24.3 No waiver. If we do not enforce a part of these Terms, or delay in doing so, that is not a waiver. A waiver counts only if it is in writing.

24.4 Assignment. You may not assign or transfer these Terms, including by sale of your business or by operation of law, without our written consent. Any attempt to do so without consent is void. We may assign these Terms without your consent, including in a merger, acquisition, or sale of assets. These Terms bind permitted successors and assigns.

24.5 Force majeure. Neither side is liable for a delay or failure (other than a payment obligation) caused by events beyond its reasonable control, such as fire, flood, storms, epidemics, war, terrorism, labor disputes, government action, or failures of power, internet, hosting, or telecommunications providers.

24.6 Notices. We send notices to your account email or in the app, and they count as given when sent. Keep your email address current. You send notices to support@jobsilo.app; legal notices should also go by mail to the address in Section 29.

24.7 Relationship. You and we are independent contractors. These Terms do not create a partnership, joint venture, employment, or agency relationship.

24.8 No third-party beneficiaries. No one other than you and us has rights under these Terms, except Apple and its subsidiaries as stated in the EULA.

24.9 Interpretation. Headings are for convenience only. "Including" means "including without limitation." These Terms are written in English, and the English version controls.

25. Copyright complaints

We respect intellectual property rights and respond to notices that follow the Digital Millennium Copyright Act (17 U.S.C. § 512). If you believe material on JobSilo infringes your copyright, send our Copyright Agent a notice that includes: (a) your physical or electronic signature; (b) a description of the copyrighted work; (c) a description of the material you claim infringes and where it is, such as the URL; (d) your address, phone number, and email; (e) a statement that you have a good-faith belief that the use is not authorized by the copyright owner, its agent, or the law; and (f) a statement, under penalty of perjury, that the information in your notice is accurate and that you are the copyright owner or authorized to act for the owner.

Copyright Agent: Silo Surgo LLC, Attn: Copyright Agent, 12606 Halfmoon Lake Terrace, Bradenton, FL 34211 · support@jobsilo.app (subject "Copyright notice").

If your material was removed by mistake, you may send a counter-notice that meets 17 U.S.C. § 512(g)(3). We may end the accounts of repeat infringers.

26. Export controls and sanctions

You may not use or export JobSilo in violation of U.S. export control or sanctions laws. You represent that you are not located in a country or region subject to a U.S. Government embargo, and that you are not on any U.S. Government list of prohibited or restricted parties, such as the Treasury Department's Specially Designated Nationals list or the Commerce Department's Entity List or Denied Persons List.

27. Confidentiality

Each side will keep the other's non-public information that it receives through JobSilo confidential, use it only to perform or use JobSilo under these Terms, and protect it with at least reasonable care. Your confidential information includes Shop Data. Ours includes non-public parts of JobSilo and its pricing for you. This does not apply to information that is public through no fault of the receiving side, was already known to it, was rightfully received from someone else, or was independently developed. Either side may disclose confidential information when the law or a court requires it, after giving the other side notice where the law allows. We may share it with our subprocessors as described in the Privacy Policy.

28. Electronic communications

By using JobSilo, you agree to receive communications from us electronically, by email and in the app, including account, billing, security, and legal notices. You agree that agreements, notices, disclosures, and other communications we provide electronically satisfy any legal requirement that they be in writing. You can unsubscribe from non-essential emails, but you will still receive service and billing messages while you have an account.

29. Contact

Silo Surgo LLC · 12606 Halfmoon Lake Terrace, Bradenton, FL 34211 · support@jobsilo.app · (786) 878-2685 · hello@jobsilo.app